Retailer Support

Customer Contact Centre

Our dedicated Customer Contact Centre is open Monday to Friday 8.00am to 5.00pm. Use our feedback form on the website here to send your query / feedback, call 01783 646666 or email


Our dedicated Telesales teams are on hand to take your orders, offer help and advice, and of course offer you exclusive promotions throughout the trading year.

Weekly Newsletter

Our weekly email newsletter keeps you up to date with the latest information about new products, exclusive offers, category advice, seasonal trading and more! Log in to your account to sign up.

Unable to find a product?

If you’d like to order a product but are unable to find it either in the depot or on the website, let us know. We will do our upmost to source this product to allow you to order.

And there’s more!

Click on a category below to find out more about Bestpets ongoing support for Retailers.