News

Our Commitment to You - Coronavirus Update

Thursday 26th March 2020

As this coronavirus outbreak continues to put pressure on the retail industry and cause disruption to many lives, we have taken further steps to protect the welfare of our customers and colleagues.

As your wholesaler, Bestway is here to support you and we have teams working around the clock to ensure the optimum availability, service and communication with you as best we can. We were confident in the government’s decision to recognise those involved in food distribution, sale and delivery as ‘Key Workers’ at the end of last week, and with this in mind we ask that you please continue to follow government guidelines and do everything you can to support efforts to reduce the spread of Coronavirus, both whilst operating your businesses and whilst visiting our depots.

We are making changes to our operations in some of our depots and these changes may differ every day. We endeavour to keep you updated, but we ask you to please bear with us as we implement the following across our estate:

We will limit the number of customers able to come inside a depot at one time and in some depots, this may be as few as 10-30 customers at one time, to support with social distancing. This may mean that we operate one-in one-out in some depots
You should visit the depots on your own – only one customer to be permitted per membership
No guests will be allowed in on your membership for the foreseeable
No under 16’s will be allowed into any of our depots for the foreseeable
Depot times will be adjusted and reduced as required and where necessary we may close some depots on the weekend. Unfortunately, due to the fluidity of the situation, it may be that we aren’t able to send notices of individual closures, but we will provide details of the next nearest depot that is open
Please adhere to social distancing in depot. Where we have markers in place, you must not stand more than one person within a 2-metre space and where there are no markers, we ask you to ensure you keep a distance of at least 2-metres to all personnel at all times
In-bound deliveries will have priority entry into the goods-in area
Some customer deliveries may be drop-and-drive only and handballing will not be available, whilst we are maintaining social distancing

We thank you in advance for your understanding of these changes and for your support at this time. Please do also continue to adhere to all government guidelines – you may find some of these links useful:

https://www.acs.org.uk/advice/covid-19-coronavirus

https://www.gov.uk/coronavirus

https://www.nhs.uk/conditions/coronavirus-covid-19/

https://www.fwd.co.uk/current-issues/coronavirus/

https://www.groceryaid.org.uk/news/coronavirus-and-your-wellbeing/