Important Information - Mars Petcare Update

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As you will no doubt be aware, there have been issues with the supply & availability of Mars Petcare products over the past few weeks.
             
Here at Bestpets, we’ve been working hard with Mars to try and minimise the impact to you, our customer.
           
Unfortunately, Mars are continuing to experience ongoing disruption to their supply chain, largely owing to the industry-wide issues on HGV drivers and labour shortages in warehouses.
      
Mars recognise that their logistics network is not working as it should be, and they are doing everything they can to fix this.
      
As Mars have had several weeks of not being able to supply orders on time and in full, they have a significant backlog of orders on top of their usual demand.
      
Mars understand that their priority is to improve service levels and therefore they are having to take further action with a view to reducing demand and simplifying operations.
      
Unfortunately, this means that Mars have had to make the difficult decision to remove all promotional pricing from the upcoming Bestpets 12 promotion (apart from James Wellbeloved 15kg bags.)

Due to lead times, the Bestpets printed mailer could not be changed. Any Mars promotions featured in the Bestpets 12 mailer, will no longer be active 5th November – 2nd December 2021.

A copy of the Bestpets printed mailer showing the Mars promotions that have been cancelled, can be found on the Promotions page here. 
      
Mars have also temporarily suspended orders on canned products from the Pedigree, Whiskas and Chappie brands for the immediate future.
      
Whilst we understand this will be both disappointing and frustrating, Bestpets must work with Mars to help them to improve their service levels to Bestpets and ultimately for Bestpets to improve Mars supply and availability, to you, in the short term.
      
Both Mars & Bestpets would like to thank you for your patience and understanding.
      
If you have any questions, please contact your local depot or Regional Sales Development Manager.
      
Kind regards,
The Bestpets Team